Course: 3-Days Inclass & Online Instructor Led
Language: English, Romanian
Price: 210 EUR

About this Course

This three-day instructor-led course provides students with the knowledge and skills to troubleshoot and escalate or repair problems with Windows desktop operating systems by reacting to incident requests from end users.
This course will provide the basic knowledge of system architecture and security needed to provide the students with the requisite skills required to support end users and adhere to ITIL/MOF foundational operations.

Audience Profile

This course is intended for people who have little or no job experience in the IT industry. They will have experience working with Windows desktop systems and will be A+ certified, or have equivalent knowledge. The target audience will typically be:

• New entrants to the IT field
• Career changers entering the IT field
• Academic students

When students complete the course, they will typically enter their career in the IT industry performing in two different capacities. They will support end users who run Windows 2000 Professional or Windows XP Professional in a corporate environment, or will support end users who run Windows XP Home Edition in a home environment. They will provide computer owners with over-the-telephone support or support the end user when they bring their computer to a computer shop for support.

At Course Completion

After completing this course, students will be able to:

• Describe the role and key skills of a desktop support technician (DST) and the different environments they work in.
• Describe the concepts of user accounts, user profiles and user rights, and identify and resolve logon issues.
• Identify and resolve system configuration and security issues.
• Identify and resolve network connectivity issues.
• Identify and resolve hardware issues.
• Identify and resolve file and folder issues.
• Identify and resolve print issues.
• Identify and resolve startup issues.

Course Outline

CHAPTERS

1. Introduction to the Desktop Support Technician Role and Environment
2. Resolving User Account and Logon Issues
3. Resolving System Configuration and Security Issues
4. Resolving Network Connectivity Issues
5. Resolving Hardware Issues
6. Resolving File and Folder Issues
7. Resolving Printer Issues
8. Resolving Startup Issues

LABS

1. Resolving User Account and Logon Issues
2. Resolving System Configuration and Security Issues
3. Resolving Network Connectivity Issues
4. Resolving Hardware Issues
5. Resolving File and Folder Issues
6. Resolving Printer Issues
7. Resolving Startup Issues

What Should You Do

You can participate at this instructor led course, inclass or online. Please, contact us to put in order all the details about the training method, time and students material. Also we offer you free technical support for microsoft certification about tracks, courses and exams. Payment for romanian students are cash and wiretransfer and for foreign students payment includes wiretransfer, paypal or credit cards. We use a payment gateway, so we don't need your credit card information.

Suplimentary information we offer you at email: Această adresă de e-mail este protejată de spamboţi; aveţi nevoie de activarea JavaScript-ului pentru a o vizualiza This e-mail address is being protected from spambots, you need JavaScript enabled to view it .

CALL US AT +40 726 773302  - Monday to Friday between 09:00 - 18:00.